How can school coordinators choose the exam dates for their students?
I designed a functionality that simplifies the process for school coordinators to select exam dates for their students.
Product: SaaS Product
Company: SOMOS Educação
Year: 2023
My role: Lead Product Designer
Plurall is an educational platform from SOMOS Educação that provides students with access to learning materials, exercises and online assessments.
Through user research, me and my team found out that schools were discontinuing their use of the online assessment on Plurall platform. One of the reasons was the inability to select specific dates for students to take online exams.
Giving schools the flexibility to choose their own exam dates to increase the platform usage.
To start the problem solution, I conducted some workshops with my team (product managers, tech leads and product designers) to brainstorm and prioritize features.
I used tools like the Technical, Business and UX Review matrix from the Lean Inception method to assess the features in terms of effort, value, and uncertainty.
That’s when the Online Assessment Scheduling feature was prioritized.
I started to build the solution by defining the information architecture. First, I listed the UX, functional, structural, and interface requirements.
From that list, I worked on a user flow to make the user path clear. This was important for me to organize content and elements and also discuss with the product managers and tech leads whether the solution would be feasible.
Plurall owns a design system called Elo, with a collection of reusable components and guidelines for maintaining visual consistency, so all the interface elements came from that and the solution was inherently scalable, eliminating the need to create new components from scratch.
With this solution, school staff can change the exam dates for each day of the exam per class or even disable the online exam for one specific class.
Option to disable an online exam for all students at once
Date settings can be easily duplicated from one class to others
I created the script and ran a moderated usability testing with 5 potential users of the product (school coordinators and school administrative staff).
The tests were conducted online via Microsoft Teams and I had the support of the product manager and a UX researcher to run the tests and make notes/write insights.
The prototype was linked to Maze so I could get more reports and heatmaps to analyze.
Based on test results, I made layout adjustments and addressed some technical issues that were obstructing the user experience, so it could be considered by the Product Manager for the next version.
Overall, usability was considered satisfactory.
The product manager and I sketched a plan to collect metrics, and for that, we filled a HEART framework listing the success metrics and how we could measure them. This framework proved to be an important guide for measuring the success of the project once it was delivered.
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